Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Welcome to Mediayur
At Mediayur (mediayur.online), operated by Dr. SR Prajapati, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our website, tools, or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.
We never sell your personal data. Your information is used solely to improve your experience and deliver our NEET counselling services effectively.
1 Information We Collect
1.1 Information You Provide Directly
- Name, email address, and phone number (when you contact us or register)
- NEET rank, category, and state preference (when using College Predictor)
- Messages and queries submitted via contact forms or WhatsApp
- Payment information (processed securely via third-party gateways for Premium plans)
1.2 Information Collected Automatically
- IP address, browser type, and operating system
- Pages visited, time spent, and links clicked on our website
- Device information (mobile, tablet, or desktop)
- Referring website or search query that brought you to us
We collect only the information necessary to provide and improve our NEET counselling services. We do not collect sensitive personal data like Aadhaar numbers, bank details, or medical records.
2 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Details |
|---|---|
| Service Delivery | To provide College Predictor, Preference List, and counselling tools |
| Communication | To respond to your queries via email, WhatsApp, or phone |
| Updates & Notifications | To send NEET counselling updates, schedule alerts, and notices |
| Website Improvement | To analyze usage patterns and improve user experience |
| Premium Services | To process payments and manage premium memberships |
| Legal Compliance | To comply with applicable Indian laws and regulations |
3 Cookies & Tracking Technologies
Mediayur uses cookies and similar tracking technologies to enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies — Required for the website to function properly
- Analytics Cookies — Google Analytics to understand how visitors use our site
- Preference Cookies — To remember your settings and preferences
- Marketing Cookies — To show relevant content and measure ad performance
You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of some features on our website.
4 Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers — Trusted third parties who assist in operating our website under strict confidentiality agreements
- Legal Requirements — If required by law, court order, or government authority under Indian law
- Business Transfer — In the event of a merger or acquisition, your data may be transferred with prior notice
- With Your Consent — Any other sharing will only happen with your explicit consent
We never share your NEET rank, personal details, or counselling data with colleges, coaching institutes, or any commercial third parties.
5 Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption on all pages of mediayur.online (HTTPS)
- Secure payment processing via trusted third-party gateways
- Regular security audits and vulnerability assessments
- Restricted access to personal data — only authorized team members
- Secure server infrastructure with regular backups
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach.
6 Your Rights
As a user of Mediayur, you have the following rights regarding your personal data under applicable Indian privacy laws:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Request correction of inaccurate or incomplete data
- Right to Deletion — Request deletion of your personal data (subject to legal obligations)
- Right to Withdraw Consent — Withdraw your consent for data processing at any time
- Right to Opt-Out — Unsubscribe from marketing communications at any time
- Right to Data Portability — Request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at support@mediayur.online. We will respond within 30 working days.
7 Third-Party Services
Our website may use the following third-party services, each with their own privacy policies:
- Google Analytics — Website traffic analysis
- Google Fonts — Font rendering
- WhatsApp Business — Customer communication
- WordPress & Elementor — Website platform and page builder
- Payment Gateways — Secure payment processing for Premium plans
8 Children's Privacy
Mediayur's services are intended for NEET aspirants who are generally 17 years of age or older. We do not knowingly collect personal information from children under the age of 13.
If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us at support@mediayur.online and we will remove that information promptly.
9 Data Retention
- Account data — Retained as long as your account is active
- Query/contact data — Retained for up to 2 years
- Analytics data — Retained for up to 26 months (Google Analytics default)
- Payment records — Retained for 7 years as required by Indian tax laws
Upon account deletion or data removal request, we will delete or anonymize your personal information within 30 working days, except where retention is required by law.
10 Changes to This Privacy Policy
When we make changes, we will update the "Last Updated" date, notify registered users via email for significant changes, and display a notice on the homepage for major updates.
Your continued use of Mediayur after any changes constitutes your acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is here to help.
